Visitor Services Coordinator [Nanaimo]


Visitor Services Coordinator 



Job Title:


Visitor Services Coordinator 




Nanaimo Art Gallery 


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Nanaimo, Vancouver Island, British Columbia 


Application Deadline:




Date Posted:






Web Link to Institution:




Job Description:


Visitor Services Coordinator
Deadline: Monday, February 19, 2018, 5:00 pm

Nanaimo Art Gallery seeks an energetic, creative, and highly motivated team-player for the position of Visitor Services Coordinator. As the first point of contact for many visitors to the Gallery, the Visitor Services Coordinator contributes to making our place welcoming, friendly and accessible, and is responsible for a range of front-of-house services including orienting visitors to exhibitions and communicating effectively about programs, managing The Gallery Store, registration, membership, volunteers and special events. Reporting to the Executive Director and working collaboratively with a small, passionate team, the successful candidate will have superior organizational skills, excellent communication and interpersonal skills, be proactive, willing to learn and test new ideas, be comfortable with new technologies, and have a strong interest in contemporary art, artists, and the role of public art museums. For information on the Gallery’s programs and services, visit and join us on Facebook, Twitter and Instagram.

Areas of responsibility include:

The Gallery Store
• recruits and liaises with artists and vendors to make The Gallery Store an active, thriving space which generates revenue for artists and for the Gallery
• manages inventory including ordering, receiving, merchandising and reporting
• explores opportunities for product development and for e-commerce services in collaboration with staff team
• manages cash control including processing transactions, manage cash balancing and deposits, inventory and reporting on a regular basis and at year end
• promotes The Gallery Store and increase its profile through various means including via social media
• collaborates to develop and monitor annual budget for The Gallery Store

• provides highest level of customer service to all visitors and program participants – greeting, welcoming and contributing to an experience in the Gallery that meets and exceeds visitor expectations, and promotes ongoing participation in Gallery programs
• shares relevant information about the Gallery and its exhibitions, programs and other services to visitors, and info about services in our neighborhood
• opens and closes the Gallery, turns on exhibitions, maintains security and responds to incidents and emergency situations; maintains active awareness of visitors in Gallery
• captures visitor information for purposes of marketing and audience engagement initiatives
• collaborates to implement visitor experience surveys to identify strengths and opportunities in the Gallery’s service
• processes donations, program fees, membership fees and other transactions via cash, debit and credit and balances all intakes
• responds efficiently and knowledgably to public inquiries via email, and by phone; directs inquiries to appropriate team member
• researches and implements new technologies to improve organizational systems
• processes membership applications and renewals and actively promotes membership program
• works closely with staff at Art Lab to manage registration for ongoing and special programs and communicates effectively with staff, contract instructors, program participants, parents, teachers, artists and all stakeholders
• works collaboratively with staff to coordinate seasonal mail-outs and contributes to the maintenance of contact lists
• assists with administrative tasks as needed: mail processing, maintaining and purchasing office supplies, maintaining forms, manual updates, etc. maintain office supplies
• maintains a professional, front-of-house work environment
• provides other assistance as required

• recruits and trains volunteers and maintains ongoing volunteer schedule
• works collaboratively to engage volunteers and organize annual appreciation initiatives

• assists with the organization and facilitation of special events including exhibition openings, talks and tours
• assists with facility rentals when required

The candidate we’re seeking has the following qualifications:
• Post-secondary degree or equivalent in a field related to arts administration, visual art, or business
• Creative team player who loves to collaborate, but demonstrates leadership in their own role by thinking and acting proactively
• Experience at a managerial level in retail and merchandising; accuracy in math and a common sense approach to business
• Superior oral and written communication skills, demonstrated customer service abilities and a genuine interest in liaising with diverse publics
• Excellent computer and digital skills; High proficiency in MS office suite, Gmail, Google Apps and other software.
• Knowledgeable about marketing strategies and comfortable with social media channels
• Passionate about art and artists and the role of public art museums
• Experience dealing with cash, accounting and budgets
• Ability to meet deadlines and process information accurately
• Aptitude for performing work that requires close attention to detail
• Ability to prioritize multiple projects and shift priorities on short notice
• Valid driver’s license and vehicle

Length: 12-month contract with possibility of extension
Rate of Pay: $17.50/hour + health benefits
Hours: Tuesday to Friday, 9:30 am to 5:30 pm; Saturday 9:15 am to 5:15 pm; some evenings and weekends required.

To apply, please email your CV and cover letter to by Monday, February 19 at 5:00 pm

We thank all candidates for their interest. Those selected for an interview will be contacted directly.