|
Job Description:
|
|
Visitor Services Associate (18 Term positions - May to Sept. 2018)
Job Summary
Under the supervision of the Visitor Services Manager, the Associate contributes to the quality of the public experience by providing a seamless front-line service, actively offering comprehensive information regarding programs, activities, facilities and services, as well as providing information on the Gallery’s organization, exhibitions, collections, and tourist information. The Associate gathers information on visitors by conducting surveys and recording public opinion. The VS Associate contributes to the Gallery’s revenue generation effort by promoting and selling the programs and services related to Gallery activities.
Requirements
EDUCATION:
• A post-secondary education in art, art history or visual art or an acceptable combination of education, experience and training;
WORK EXPERIENCE:
• 2-3 years’ experience in a field related to customer service for the general public, more specifically in disseminating information and greeting visitors;
• 2-3 years’ experience with cash systems and cash handling;
• 2-3 years’ experience in the use of office productivity software such as Outlook, Word, and Excel;
ABILITIES/SKILLS:
• Ability to deal with the public effectively, politely and professionally;
• Excellent interpersonal skills, initiative, reliability, judgment, integrity and be a team player.
Condition of Employment
Reliability Status - this factor is not used at the pre-selection stage.
Must meet the bilingual requirement to be invited to the interview process.
Additional Information
This competition will be used to staff PT positions for the summer season (Up to 32 hours/week)
• A variety of assessment tools will be used to assess candidates;
• The National Gallery of Canada is committed to having a skilled, diversified workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily in their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group;
• The Gallery is committed to developing inclusive, barrier-free selection processes and work environment. Alternative selection tool methods and/or reasonable accommodation are available upon request;
• Candidates are entitled to participate in the selection process in the official language of their choice.
|
|