Digital Services Intern [Ottawa]

Digital Services Intern



Job Title:


Digital Services Intern




Canadian Research Knowledge Network


Job Type:



Language Required:


English or Bilingual




Ottawa, Ontario


Application Deadline:




Job Start Date:



Date Posted:






Web Link to Institution:






Job Description:


Are you eligible to apply?
This internship is funded by Canadian Heritage's Young Canada Works program (
To be eligible to apply for this internship, you must be:
• a Canadian citizen or a permanent resident, or have refugee status in Canada;
• legally entitled to work in Canada;
• between 16 and 30 years of age at the start of employment;
• willing to commit to the full duration of the work assignment;
• not have another full-time job (over 30 hours a week) while employed with YCW;
• an unemployed or underemployed college or university graduate;
• a recent graduate who has graduated from college or university within the last 24 months at the
start of employment;
• not receiving Employment Insurance (EI) benefits while employed with YCW;
• have not previously participated in or been paid under this or any other Career Focus internship
program funded under the Government of Canada's Youth Employment Strategy.

Our ideal candidate:
Are you a recent Master of Library Studies (MLS/MLIS) or Master of Museum Studies (MMSt or
equivalent) graduate with a background or interest in content management systems, data quality,
metadata creation, or preservation of Canadian heritage content? Do you have an interest in learning
more about licensing resources for libraries? Are you interested in exploring a non-traditional career
path? Do you bring a service-oriented perspective to your work? Are you interested in working with
academic librarians and archivists across Canada?

The project:
The Digital Services Intern will work alongside CRKN's Licensing & Member Services team on memberfocused
digital projects. Under the supervision of the Senior Content & Licensing Officer, the Intern will
work with the Licensing & Member Services team to support the delivery of member services including
the enhancement of online support tools. The Intern will also contribute to the further development and
maintenance of the Canadian National Digital Heritage Index and may work on digitiz
metadata creation, cataloguing, and bibliographic research. The Intern will be involved in the planning
and evaluation of a number of sessions at the CRKN Annual General Meeting, scheduled for October 16
– 18, 2018. There will also be opportunities for the Intern to be involved in supporting the Member
Services & Licensing team with some aspects of the license renewal process.

Language: Fluent in English, basic French (bilingualism is considered a strong asset)
You must have above average computer skills and be comfortable using a variety of technologies to
identify and solve a business need. CRKN makes extensive use of Outlook, Excel, and Drupal.
Preference will be given to candidates with familiarity with relational databases, web-based content
management systems (Drupal highly preferred), and Twitter. Expertise in metadata would be considered
an asset.

Additional Skills:
• experience in using web-based systems and applications
• ability to work independently
• high level of initiative and strong sense of ownership to achieve results for the overall organization
• superior customer relationship management skills
• capability to be a team player with demonstrated ability to adapt to changing environments and multiple
• ability to work well under pressure with discretion, tact and good judgement.

To apply, please send a cover letter and resume (as a single PDF) to Monica Ward, Senior Content &
Licensing Officer ( by June 15, 2018.

Before hire, the successful candidate must be registered with the Young Canada Works Candidate
Inventory to be eligible for this internship. Please go to to register.

CRKN is an equal opportunity employer, with policies and practices intended to build an inclusive and
accessible work environment.