Membership Services Officer
Organization
Canadian Museums Association (CMA)
Job Type
Permanent, Full-time
Language Required
Bilingual
Location
Ottawa, ON
Application Deadline
05/09/2019
Job Start Date
As soon as possible
Date Posted
19/08/2019
Email
slamothe@museums.ca
Website
museums.ca
Salary
$30,500
Job Description
CMA is seeking a dynamic, experienced and bilingual person to administer the CMA membership database, awards program, bursary program and to assist with conference registration. The Membership Services Officer plays a vital role in the administration of our CMA membership services.
Responsibilities include:
- Review and process CMA Membership data;
- Respond to emails/ phone calls regarding CMA Membership (bilingual);
- Execute daily ongoing maintenance of our membership database;
- Maintain a good public relationship with members;
- Assist the manager in membership recruitment;
- Process annual bilingual renewals;
- Process general member administration and services;
- Provide reception for both office and telephone, receive incoming mail and shipments and coordinate outgoing;
- Provide general administrative support as required;
- Administer the various CMA awards programs, including responding to enquiries and receipt of all awards, coordination of juries, preparation of awards and coordination of awards presentations;
- Administer the bursary program including identification of eligible learning; activities/opportunities, responding to all enquiries, processing applications received, maintaining database and providing data reports to assist with PCH reporting;
- Provide general administrative support as required;
- Participates in meetings, as required;
- Conducts research and produces reports for various stakeholders (Excel);
- Receive, register and maintain CMA Conference registrations (seasonal);
- Respond to emails/ phone calls regarding CMA Conference (bilingual);
- Assist in conference logistic planning and organizing (seasonal).
The successful candidate will have:
- Experience in delivering high quality member services at a national level, preferably in a non-profit association;
- Experience with managing registrations for conferences would be highly desirable;
- Excellent problem-solving skills and able to multitask;
- High degree of proficiency in data processing, preferably using a membership database;
- Strong computer skills using Microsoft Office, including Microsoft Access, and a membership database (in1touch preferably);
- Ability to communicate effectively with members, management and surroundings;
- Ability to work collaboratively in a small professional team;
- Excellent communication skills verbal and written, in French and English;
- Excellent planning, organisational and time management skills;
- Post-secondary education in marketing, communications, or administration and/or equivalent experience;
- Some knowledge of financial accounting principles would be desirable;
- Experience working in a professional association environment working in member services would be an asset.
The ideal candidate will be an innovative, creative, self-starter with the ability to think outside the box.
Start Date: As soon as possible
Salary: The CMA offers a flexible work environment, a great benefit package and an annual salary starting at $30,500.
How to apply: Please apply by email to Sue Lamothe, Chief Operating Officer (slamothe@museums.ca) and quote “Membership Officer 09-2019” in the subject line.