Visitor & Member Services Assistant
Organization
Niagara Historical Society
Job Type
Permanent, Part-time
Language Required
English
Location
Niagara-on-the-Lake, ON
Application Deadline
06/09/2019
Job Start Date
05/10/2019
Date Posted
13/08/2019
Email
aklassen@nhsm.ca
Website
www.nhsm.ca
Salary
$15/hour, 14 hours per week
Job Description
Job Title: Visitor & Member Services Assistant
Details: Part-time permanent
Saturday & Sunday, 10 am to 5 pm
14 hours per week with additional hours possible for special events
Note: The museum is closed December 18 – January 1.
Possibility of increasing to 24 hours per week in 2020 based on funding.
Salary: $15 per hour plus 4% vacation pay
Reporting Relationship: The Visitor & Member Services Assistant reports to the Society Administrator and the Managing Director of the Niagara Historical Society.
Job Purpose: To assist the Society Administrator with administrative functions related to visitor and member services.
Primary Responsibilities:
• Greet visitors, receive admissions, POS entry of gift shop sales, answer phone calls
• Take reservations/bookings for programs, events and tours and process payments
• Maintain database records for Society membership – process membership renewals, issue cards and correspondence
• Maintain database records for donations and donor information
• Maintain database of volunteer records
• Issue correspondence to donors, volunteers and members
• Assist with donor stewardship
• Produce volunteer manual and maintain up-to-date job descriptions
• Assist with distributing marketing materials and doing social media outreach for programs, exhibitions and events
• Assist at special events
• Assist with other duties as required
Physical Demands:
• May be required to perform small maintenance duties, set up tables and chairs for special events, move exhibit cases and other materials during events
• May be required to perform walking tours through the Old Town
Working Conditions and Environment:
• Required to work weekends and some evenings for special events and lectures
• Required to work with some chemicals used for maintenance & cleaning purposes
Knowledge and Skills Required:
• Excellent customer service skills
• Knowledge of the History of Niagara-on-the-Lake is an asset
• Knowledge of Microsoft Word, Publisher and Excel
• Experience working on database systems is an asset
• Good oral and written communication skills
• Post-secondary education in arts, social studies or administration
Email cover letter and resume to aklassen@nhsm.ca or fax to 905-468-1728. Applications are due September 6, 2019.