CLERK, RESERVATIONS
Organization
Ingenium - Canada's Museums of Science and Innovation
Job Type
Term / Full-time for 10 months
Language Required
Bilingual (BBC/BBC)
Location
Ottawa, ON
Application Deadline
13-12-2019
Job Start Date
20-01-2020
Date Posted
28/11/2019
Email
competition@ingeniumcanada.org
Website
https://ingeniumcanada.org/join-and-support/career-opportunities
Salary
$41,321.24 - $50,268.94
Job Description
Reporting to the Officer, Membership and Reservation Services at Ingenium – Canada’s Museums of Science
and Innovation, the customer relations team (CRT) delivers quality customer service to Ingenium clients,
while supporting the museums in reaching their revenue and attendance objectives. The CRT is the
first point of contact at Ingenium and its museums and provides information to visitors to promote programs,
services and activities to increase revenue and attendance. The CRT is responsible for program
reservations, collecting payments and following up to facilitate receiving visitors. It is also responsible for
managing general information requests and transferring calls to the appropriate representatives.
The standard weekly hours are: SWW 37.50 Hrs (5 days consecutive Mon.- Sun.)
EDUCATION:
Successfully completed secondary school education or an acceptable combination of education, training and
experience.
ÉDUCATION :
EXPERIENCE:
- minimum of 2 yrs of experience in customer service and in telephone service and writing email
correspondence;
- minimum of 2 yrs of experience with Windows,
Microsoft Excel and Word;
- minimum of 1 yr of experience in general office procedures, on cash system and processing of
payments;
- minimum of 1 yr of experience in a computerised work environment.
RATED REQUIREMENTS EXIGENCES ÉVALUÉES
Knowledge :
- General knowledge of the mandate of the
Corporation;
- Knowledge of customer service standards and practice;
- Knowledge of cash systems, credit card terminal and payment procedures;
- Knowledge of telephone service standards and procedures.
Abilities:
- Ability to work in a fast pace environment;
- Ability to set priorities;
- Ability to work within a team;
- Ability to write emails in a clear and efficient manner;
- Ability to communicate clearly and efficiently and in
both official languages;
- Ability to work in a computerised environment
Personal suitability:
Organized and efficient
Meticulous
Reliable
Excellent communication skills
Effective team player
Good judgment
All candidates must submit a cover letter and curriculum please outlining how their experience and
training meet the basis requirements listed above. Indicate the reference number 2019/2020-INGENIUM-106 in your email's subject line,
no later than the closing date to: competition@ingeniumcanada.org
Résumés received for this position will not be accepted after the indicated closing time (midnight) and date.
Ingenium – Canada’s Museums of Science and Innovation is committed to the principles of
employment equity.
Ingenium – Canada’s Museums of Science and Innovation is committed to developing inclusive,
barrier-free selection processes and work environments. If contacted regarding this competition, please advise the Human Resources
representative should you require accommodation to attend an interview or participate in the selection process.
Please note that only candidates who are selected for the next stage of this selection process will be
contacted.
As a result of this competition, we may establish an eligibility list of potential candidates that may serve to
staff similar positions.