Digital Asset Manager [Ottawa]

Digital Asset Manager



Job Title:


Digital Asset Manager




National Gallery of Canada


Job Type:



Language Required:






Ottawa, Ontario


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Job Description:


Position Title: Digital Asset Manager
Competition #: 19-CC-45
Posting Date: May 22, 2019
Closing Date: June 9, 2019
Department: Collections Management
Working Hours: Full time (37.5 hours per week, overtime as required)
Employment Tenure: Indeterminate
Classification: Band 8
Salary $69,948 - $82,259/Year
Number of Positions: 1
Language Requirements: English BBB/French BBB (reading, writing, oral)
Affiliation: P.S.A.C.

Job Summary
Under the supervision of the Chief, Collections Management, the Digital Asset Manager will lead the overall strategy, implementation and workflow for the National Gallery of Canada’s (NGC) internal Digital Asset Management (DAM) system (Piction).

The Digital Asset Manager is the key knowledge owner for DAM system and acts as the primary liaison between key stakeholders. The Manager organizes and oversees the collection, import, and distribution of the NGC’s diverse digital assets. Key accountabilities of the position include metadata governance, accurate rights usage, and designing and implementing taxonomy and metadata management strategies, workflows and frameworks following the NGC and international museums best practices.

Major responsibilities include developing and managing user workflow, implementing and refining metadata taxonomy framework, uploading and tagging digital assets; managing and troubleshooting imports, maintaining best practice asset management and general system maintenance and optimal performance.

• Leads museum-wide DAM software administration and configuration;
• Works closely with key stakeholders to manage the uploading of assets to the DAM system, including refining and updating embedded metadata;
• Works closely with the Media Coordinator and Manager, Copyrights, to develop and implement workflows in Piction as well as ongoing content usage and licensing rights needed;
• Trains and educates NGC staff on DAM system usage and best practices. Promotes use of DAM system and provides technical support;
• Manages user access to Piction. Creates user accounts with variable security and access rights. Defines user roles and responsibilities;
• Creates, defines, documents and implements policies, procedures, and workflows for asset ingest, storage and delivery of and associated metadata that support the DAM system infrastructure;
• Develops and implements metadata schemas to add value to digital assets and improve search results;
• Leads efforts to locate and transfer high value digital assets from museum staff, internal servers, and local hard drives to the DAM system;
• Works closely with the Network Applications Administrator, ITS, and the Web & Digital Media Manager, Marketing & Communications, to ensure the successful integration between the internal collections management system (MimsyXG), DAM system (Piction), and publishing of content on the NGC’s website;
• Works closely with key stakeholders in various departments to coordinate large collection-based image batch uploads to the system, ensuring metadata is in place prior to ingest, and consults key stakeholders to accurately identify primary assets and best presentation of assets;
• Works with the Network Applications Administrator, ITS, to contribute to and collaborate in the ongoing phased development, design, and implementation of the NGC’s internal Digital Asset Management (DAM) system for NGC-wide use.
• Monitors system quality and performance standards, and identifies ongoing tasks to improve system output by conducting routine analysis and audit of system performance;
• Establishes DAM system metrics and reports, including user interaction;
• Keeps informed of the latest Digital Asset Management technology trends and innovations to ensure best practices in the field
• Develops creative solutions to problems as they arise

• Degree in associated field – computer technology, art history, museology, library science, information technology - or other related field or equivalent experience;

• Minimum of 3 years’ experience working at a highly advanced level with a digital asset management system (experience with Piction and use of DAM in a museum or other cultural setting is preferred)
 Advanced skill and experience in developing and managing user profiles;
 Experience in working with vendor to complete system modifications and customization;
 Experience conducting audits on asset inventory
 Experience generating various output from the digital asset management system,
 High skilled and experience in troubleshooting ingest and publishing issues, and experience working with teams and vendor to develop standards and workflows

• Excellent knowledge of metadata governance with direct experience in developing metadata standards and taxonomies for digital content (for a museum or cultural institution is preferred);

• Excellent understanding of legal issues around digital asset management and use and able to implement solutions that serve both creative and legal requirements;

• Advanced knowledge of standards and methodologies used in the development of metadata crosswalks for on-line publishing of digital content;

• Advanced knowledge of digital asset management strategies, principles and practices, metadata taxonomy, controlled and open-ended tagging, SEO best practices;

• Minimum of 3 years’ experience leading people and projects, with direct experience preparing core project management documentation, including scope of work, developing production schedules & deliverables (short and long range, for multiple areas of activity), preparing status reports and statistics, and managing budgets;

• Must possesses excellent analytical skills and be a highly detail oriented, organized and innovative individual with a demonstrated ability to structure work, and to pro-actively seek out solutions and best options to facilitate the decision making process;

• Exceptional interpersonal, organizational, verbal and written communication skills, and the ability to interact effectively with internal and external stakeholders at all levels, with varying levels of technical knowledge, and diverse backgrounds;

• Excellent with Windows applications (Excel, Word, Power Point, Outlook).
Notice to Applicants: The Human Resources Department of the National Gallery of Canada, invite selected applicants for interviews by way of written communication via email as per the NGC Staffing Process. Should applicants opt to unsubscribe from receiving emails regarding employment in this organisation, please note that we will not be able to communicate with you to participate in the interview process.
We encourage applicants to update their career profiles, ensure Email Communication Consent preferences are set to allow emails and check email junk/spam folders regularly.

Condition of Employment
• Must meet the bilingual requirement to be invited to the interview process.
• Reliability Status - this factor is not used at the pre-selection stage.

Additional Information
• A variety of assessment tools may be used to assess candidates.
• The National Gallery of Canada is committed to having a skilled, diversified workforce reflective or Canadian Society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily their application if they are a woman, an Indigenous person, a person with a disability or a member of a visible minority group.
• The Gallery is committed to developing inclusive, barrier-free selection processes and work environment. Alternative selection tool methods and/or reasonable accommodation are available upon request.
• Candidates are entitled to participate in the selection process in the official language of their