IT Manager [Toronto]

IT Manager



Job Title:


IT Manager




Aga Khan Museum


Job Type:



Language Required:






Toronto, Ontario


Application Deadline:




Job Start Date:



Date Posted:






Web Link to Institution:




$65,000 min


Job Description:


Reporting to the Chief Operating Officer, the IT Manager ensures efficient operations of the IT Department aligned with the business objectives of the organization. S/he plans, develops and maintains the information systems infrastructure, including being responsible for long range planning and budgeting. The IT Manager works closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. S/he also defines and implements IT policies, procedures, and best practices. Primary areas of responsibility include: the AKM website, business systems and office productivity systems, local and wide area data networks, voice networks, operating systems, Internet and Intranet services and operations.

Key Responsibilities:

• Leading the IT Department’s operational and strategic planning exercise, including organizing and negotiating the allocation of resources, in consultation with the COO.
• Planning, co-ordinating, directing, and designing IT-related activities of the organization, as well as providing administrative direction and support for daily IT related operational activities for end user and technical support functions.
• Benchmarking, analyzing, reporting on, and making recommendations for the improvement and growth of the IT infrastructure and IT systems, including telecommunications systems.
• Being responsible for the development, implementation and maintenance of the infrastructure, hardware, and software utilized for the Museum's website.
• Overseeing the monitoring of the web traffic, performance and capacity to identify, prevent and resolve issues.
• Developing business case justifications and cost/benefit analyses for IT spending and initiatives.
• Managing the deployment, monitoring, maintenance, development, upgrade, and support of all IT & Telecommunications systems, including servers, PCs, operating systems, hardware, software, and peripherals.
• Overseeing the provision of end-user services, including help desk and technical support services.
• Working with stakeholders to define business and systems requirements for new technology implementations.
• Directing research on potential technology solutions in support of procurement efforts.
• Managing a team of technical staff and contractors, to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems.
• Monitoring security of all technology and data and implementing appropriate IT system security policies and procedures to ensure safety of data and IT systems.
• Mitigating all risks associated with loss of data (backups, disaster recovery etc).

Qualifications & Experience:

• Minimum 5 years of progressive experience in not-for-profit organizations, in a similar role.
• Undergraduate degree in IT.
• Stong business acumen with an entrepreneurial approach.
• Strong technical knowledge of network, Mac and PC operating systems.
• Appropriate education and experience in cloud systems environment, including the traditional environment.
• HTML, XHTML, CSS design, cross-browser and cross-platform compatibility, Access, mySQL, javascript.
• W3C Web standards, WAI, ADA & Sections 508 and 504 compliance.

Please send your cover letter and resume to on or before February 28, 2018.

The Museum thanks all those who apply, however only shortlisted candidates will be contacted.

Please note that the Museum is an equal opportunity employer and is committed to fair and accessible employment practices. Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disabilities Act for applicants invited to an interview.