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Job Description:
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JOB SUMMARY:
Reporting to the Director of Engagement, the Front Desk Agent will serve as our guests’ first point of contact and manage all aspects of their Fort Calgary experience.
RESPONSIBILITIES
Core duties of the position include:
• Provide exemplary visitor reception, including: processing admissions; providing visitors with orientation and information including a map of the building and site; and taking reservations for Sunday Brunch
• Act as a knowledgeable and friendly face of Fort Calgary, ensuring our guests have everything they need to enjoy their visit
• Answer telephone and route calls
• Counting cash float(s) daily; calculating and logging daily cash reports and deposits
• Process payments for Accounts Receivables through the cash register
• Assist in keeping Interpretive Centre clean and ordered
• Receive and distribute all incoming mail and courier packages
• Compile monthly statistic reports for Marketing Department
• Other duties as assigned
SKILLS & EXPERIENCE:
• Applicant must have strong interpersonal and administrative skills
• Experience working with the public while maintaining a friendly, welcoming demeanor
• Experience working with cash registers, record-keeping, and managing money/budgets in retail or tourism setting
• Ability to communicate effectively and compassionately with others
• Ability to work well with others, be self-motivated and maintain an expected level of professionalism (i.e. punctuality, approachability and dress code)
• Basic computer skills, including Microsoft Office
• General knowledge, interest in or passion for the history of Calgary and Canada
• Ability to speak another language other than English is an asset, but not required
EDUCATION
• High School diploma with relevant experience
FORT CALGARY CORE COMPETENCIES
1. Vision / Thinking Corporately
Inspires a vision of success, communicating the vision and aligning strategic, operational and personal work plans and goals to achieve the vision.
2. Communication
Listens to others and communicates in a compelling and articulate manner, ensuring the message is clear, understood and consistent with Fort Calgary’s objectives.
3. Teamwork
Through information sharing, works within and across organizational units to achieve common goals and positive results.
4. Ethics
Creates an environment that nurtures the principles and values of Fort Calgary.
5. Customer Service
Demonstrates excellence (quality, timeliness, completeness, knowledge/competence, courtesy, fairness, outcomes, etc.) to INTERNAL and/or EXTERNAL customers by focusing efforts on discovering and meeting their needs.
6. Leadership
Recognizes and demonstrates competencies in creating visions, goals, thinking corporately, teamwork and ethics.
7. Technical and Professional
Demonstrates appropriate mastery of current business and technical skills related to the position.
All Visitor Services employees are required to work on Canada Day and most major holidays
Applications accepted until October 1, 2018. The ideal start date is October 17, 2018.
Please direct a cover letter and resume to:
Human Resources Administrator
Email: hr@fortcalgary.com
Thank you for your interest, however only successful candidates will be
contacted for interviews. NO PHONE CALLS, PLEASE.
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