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Job Description:
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Work Location:
Cumberland Heritage Village Museum (CHVM), 2940 Old Montreal Road * There is no public transportation
to this work site.
Billings Estate National Historic Site (BENHS), 2100 Cabot Street
Schedule:
CHVM: Wednesday to Sunday from mid-April to end of October and December. Monday to Friday from
January to mid-April and November.
BENHS: Tuesday to Saturday from mid-April to end of October. Wednesday to Sunday in December.
Monday to Friday in November and January to mid-April.
Job Summary
Responsible for providing customer and booking services in a recreation or culture facility, acting as the first
point of contact, including: processing registrations, memberships, bookings, point of sales operations and
assisting the supervisor with promotional and special events, and other related administrative duties, as
assigned.
Education & Experience
Completion of Grade 12
- Minimum of one (1) year experience servicing the public by phone and in person in a recreation
setting, and using software to perform program registrations, membership, booking processes and
point of sale operations
- Experience working in one of the relevant fields based on key functions to be performed and primary
facility program focus i.e. Special Needs, Arts, and culture etc. or related field
Current First-Aid, CPR and AED
The successful candidate will be required to complete a Criminal Record Check to the City of Ottawa’s
satisfaction.
Day 1 Ready – immediate requirement for language proficiency:
French oral, reading required
English oral, reading, writing required
Candidates must meet language requirement for position upon hire.
Knowledge
- Customer service delivery mechanisms, practices and strategies, including the resolution of customer
related complaints
- Corporate Microsoft computer applications MSWord , Outlook, Excel, Internet Explorer/Ozone, and job
specific programs including, program registration and facility booking systems (such as CLASS)
- Corporate cash handling procedures, operation of cash register, balancing cash and preparing daily
deposits
- Knowledge of recreation and culture programs and service delivery related to a recreation setting
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
Competencies & Skills
- Ability to advise clients as to appropriate programs and program levels, program alternatives, available
services, etc. specific to the department
- Strong interpersonal and communication skills combined with excellent customer service skills
especially during busy periods, stressful situations or emergencies
- Ability to work independently and in a fast paced team environment
- Organize, multi-task and prioritize work
If this opportunity matches your interest and profile, please apply online at Ottawa.ca
If this is your first online application, please refer to resources on how to apply for jobs online.
If you are having issues applying online, please contact the HR Service Centre at 613-580-2424, extension
47411.
We thank all candidates for their interest, however, only those selected to continue in the selection process
will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the
Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women,
Aboriginal peoples and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender
identities and expressions. The City of Ottawa provides accommodation during all parts of the hiring process,
upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise
us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the
HR Service Centre at 613-580-2424, extension 47411.
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