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Job Description:
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Heritage Interpreter
(Mandarin-speaking)
Four part time hourly positions starting and ending on the following dates:
-May 8 2018 to August 29 2018
-May 22 2018 to August 30 2018
-June 20 2018 to August 29 2018
-June 27 to September 29 2018
Job Summary
The primary responsibility of the Interpreter is to provide excellent customer service to individuals, school groups and special interest groups on visits to the Canadian Museum of Immigration at Pier 21. He/she is expected to interpret the permanent, travelling and temporary exhibitions, describe particular areas of interest, answer questions and provide historically accurate information on immigration in a creative way that encourages the audience to participate. He/she must also complete accurate cash, debit and credit transactions at the front ticket counter, and may be asked to provide customer service in the Gift Shop occasionally.
Primary duties
• Deliver bilingual (English and Mandarin) guided tours, presentations and workshops to individuals, school groups and special interest groups
• Assist with the delivery of special programming
• Ensure visitor satisfaction with excellent customer service and communication skills
• Meet and greet visitors and provide general Museum and tourist information as required
• Participate in the development of interpretive programming
• Sell tickets, receive cash and perform end-of-day cash reconciliation according to instruction
• Monitor the frontline conditions and report and/or remedy concerns appropriately (including the appearance of the lobby and Welcome Pavilion; changes in the state of exhibitions and workshop materials; equipment set-up; etc.)
• Assist with quality control in the Museum
• Conduct ongoing and regular research to improve the quality of Museum presentations and to provide accurate and timely information
• Develop a well-rounded, current knowledge of the Museum, including all departments and services in order to offer appropriate recommendations/ information to visitors
• Conduct daily opening and closing operations of the Museum
• Assume additional responsibilities as requested by the Interpretation and Visitor Experience Manager and the Interpretation and Visitor Experience Coordinator
• Helping to orient and train, new and seasonal Visitor Experience staff and volunteers
• Cross train and provide customer service in the Gift Shop if required.
Education, Knowledge & Experience
• Bachelor’s degree or certificate in related discipline such as history, education, tourism or an equivalent in years of experience through demonstrated ability
• Fluency in English and Mandarin
• High level of customer service skills and knowledge
• Well-developed communication, leadership and organizational skills
• An outwardly consistent, positive and enthusiastic attitude
• A demonstrated excellent understanding of how to provide exceptional visitor service
• High accuracy in performing cash, debit and credit transactions
• Dedicated to keeping all forms and reports constantly up-to-date and accurate
• The ability to remain calm and professional under frequently changing and stressful circumstances
• Comfort with public speaking
Desired skills
• Experience serving the public within a high traffic environment either within a museum, visitor attraction and/or customer service position
• Experience leading activities for children
• Experience in a team environment
• Experience working with volunteers
If interested, please forward a cover letter & CV no later than March 31, 2018 to:
Kristine Kovacevic
Interpretation and Visitor Experience Manager
kkovacevic@pier21.ca
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