Membership Services Officer

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Job Description

CMA is seeking a dynamic, experienced and bilingual person to administer the CMA membership database, awards program, bursary program and to assist with conference registration. The Membership Services Officer plays a vital role in the administration of our CMA membership services.

Responsibilities include:

• Review and process CMA Membership data;
• Respond to emails/ phone calls regarding CMA Membership (bilingual);
• Execute daily ongoing maintenance of our membership database;
• Maintain a good public relationship with members;
• Assist the manager in membership recruitment;
• Process annual bilingual renewals;
• Process general member administration and services;

• Provide reception for both office and telephone, receive incoming mail and shipments and coordinate outgoing;

• Provide general administrative support as required;
• Administer the various CMA awards programs, including responding to enquiries and receipt of all awards, coordination of juries, preparation of awards and coordination of awards presentations;
• Administer the bursary program including identification of eligible learning; activities/opportunities, responding to all enquiries, processing applications received, maintaining database and providing data reports to assist with PCH reporting;
• Provide general administrative support as required;
• Participates in meetings, as required;
• Conducts research and produces reports for various stakeholders (Excel);
• Receive, register and maintain CMA Conference registrations (seasonal);
• Respond to emails/ phone calls regarding CMA Conference (bilingual);
• Assist in conference logistic planning and organizing (seasonal).

The successful candidate will have:

• Experience in delivering high quality member services at a national level, preferably in a non-profit association;
• Experience with managing registrations for conferences would be highly desirable;
• Excellent problem-solving skills and able to multitask;
• High degree of proficiency in data processing, preferably using a membership database;
• Strong computer skills using Microsoft Office, including Microsoft Access, and a membership database (in1touch preferably);
• Ability to communicate effectively with members, management and surroundings;
• Ability to work collaboratively in a small professional team;
• Excellent communication skills verbal and written, in French and English;
• Excellent planning, organisational and time management skills;
• Post-secondary education in marketing, communications, or administration and/or equivalent experience;
• Some knowledge of financial accounting principles would be desirable;
• Experience working in a professional association environment working in member services would be an asset.

The ideal candidate will be an innovative, creative, self-starter with the ability to think outside the box.

Start Date: As soon as possible

Salary: The CMA offers a flexible work environment, a great benefit package and an annual salary starting at $30,500.

How to apply: Please apply by email to Sue Lamothe, Chief Operating Officer (slamothe@museums.ca) and quote “Membership Officer 09-2019” in the subject line.