Visitor Experiences Coordinator

Organization

Orillia Museum of Art & History

Job Type

Full-time

Language Required

English

Location

Orillia, ON

Application Deadline

30/08/2019

Job Start Date

16/09/2019

Date Posted

13/08/2019

Email

executivedirector@orilliamuseum.org

Website

www.orilliamuseum.org

Job Description

VISITOR EXPERIENCES COORDINATOR

The Orillia Museum of Art & History (OMAH) has an opening for a full-time position of Visitor Experiences Coordinator.

The Orillia Museum of Art & History acts as a steward of the community’s art, history and culture by being actively engaged in the community and responsive to its needs. The museum creates exhibits and programs that will inspire the community to explore, experience and engage with art, local history and culture, as well support Orillia’s growing arts community by providing facilities for workshops, education, professional development in addition to providing grants, scholarships, bursaries and prizes to assist study and recognize merit in the arts and history.

Operations Profile

• Collect and conserve objects that best illustrate the heritage of the City of Orillia and its surrounding area. To date: 14000 objects in the collection.
• Curate and facilitate contemporary art exhibitions based on specialized themes that are relevant to the community and contextualizes our community within current social, cultural, and political themes on a regional and national scale.
• Curate thematic history-based exhibitions that are animated through artefacts from the collection and by stories from the community.
• Provide a variety of interactive learning experiences through interpretive programmes related to exhibitions and through education programs designed for school age children and youth.
• Support local artists and the artisan community to promote display and market their work in our gift shop.
• Provide community and area support and services with day camps for children, drop-in programmes for families, volunteer opportunities and participation in community forums. Liaisons are formed with provincial, municipal, and local cultural organizations to further the awareness, appreciation and enjoyment of art and history.
• Steward of The Sir Sam Steele Memorial Building, a cultural landmark in the City of Orillia.

OMAH is an essential service to our community. Our job is to hold a mirror up to Orillia and areas and to stimulate and guide discussions around culture. We make culture matter. Since we are not bound by a specific area of the town’s history or by a specific presentation format, we—more than any other institution in town—are equipped to reflect the full range of Orillia culture back to itself and to export that reflection to other markets. OMAH inspires creativity and celebrates history

KEY ACCOUNTABILITIES:

• Oversee and ensure Visitor Experiences area is engaging, creative, and welcoming
• Manage, motivate and develop the Visitor Experiences team of staff and volunteers to ensure customer service and visitor satisfaction is delivered to the highest standards, with a hands-on management style
• Inspire and motivate the Visitor Experiences to ensure delivery of an exceptional standard of service at all times
• Lead the Visitor Experiences team in communicating important messages to visitors, members, and stakeholders to encourage engagement.
• Organise and manage logistics of all onsite events
• Have full and up-to-date knowledge of all exhibitions, events and programmes and ensure that this is conveyed promptly and succinctly to the Visitor Experiences team for visitors, members, and stakeholders
• Oversee and ensure OMAH shop is promoting OMAH merchandise and books as well as showcasing local and regional artisans that create unique and affordable merchandise
• Deliver high quality visitor experiences that ensure quarterly operational targets are met and monthly budget targets are met (Gift Shop, Gallery Admissions, Membership)
• Facilitate and coordinate museum rentals
• Contribute and collaborate on community engagement activities and events
• Review and report on plans monthly
• Design, develop and implement sales and marketing promotional materials and plans with the Communications Coordinator

EXPERIENCE AND EDUCATION:

• Post-secondary diploma or degree in communications, administration, or related field
• Minimum 3 years relevant professional experience
• Ability to communicate effectively with visitors, members, volunteers, and key stakeholders
• Excellent communication and analytical skills
• Strong project management, organization, multi-tasking, and time management abilities
• Excellent planning, organizational and time management skills
• Ability to work collaboratively in a small professional team
• High degree of computer proficiency in both MS Office, content management systems, POS, and Adobe Design products
• Creative problem solving and multi-tasking

An acceptable Criminal Record Check with Vulnerable Sector Check is required for this position. Candidates must possess a valid Class “G” Ontario Driver’s licence with access to a reliable vehicle. On occasion, will require some weekend and/or evening work.

Interested applicants are invited to submit their cover letter and resume (in MS Word or PDF Format) in confidence by Friday, August 30, 2019 to:

Ninette Gyorody
OMAH
30 Peter Street South
Orillia, ON L3V 5A9
Email: executivedirector@orilliamuseum.org

We thank all applicants that apply and advise that only those to be interviewed will be contacted.
OMAH is committed to an inclusive, barrier-free environment. Accommodation will be provided in all steps of the hiring process. Please advise OMAH if you require any accommodations to ensure you can participate fully and equally during the recruitment and selection process.