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Job Description:
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The Manager: Visitor Services is responsible for the overall planning, organization, management and delivery of three business centres at Fanshawe Pioneer Village: Denfield General Store, Pioneer Village Café and Wedding and Corporate Rental Program. This position will act as the key administrator for all wedding and corporate rentals, and manage a Department which includes the three revenue centres, related marketing, event coordination and staffing resources.
Hours/Days of Work:
35 - 40 hours/week – Generally 40 hours/week 8:30 am to 5 pm, Tuesday through Saturday from May to October, and
35 hours/week 9 am to 4:30pm Monday through Friday from January to April and November to December.
Given the nature of the job, shift times may flex to accommodate rental bookings, meetings or special events. Evening and weekend work will be required.
Term: Full-time, permanent position
Salary: $22.43/hr - Grade 6 and benefit package
Reporting to: Executive Director
Duties and Responsibilities:
1. Department Management:
Scope: Responsible for the planning, administration, human resources and scheduling of the Visitor Services Department.
• Undertakes recruitment, training, supervision and evaluation of Department staff including Seasonal Shopkeeper, Café, Rental & Visitor Service Assistants
• Ensure Department staff work within compliance with all policies and procedures
• Develops annual operational plans and annual reports for areas of responsibility
• Prepares and submits annual work plan to the Executive Director
• Develops and manages budgets for the operation of the Rental, Café and Denfield Store to achieve revenue targets set by the Executive Director
• Prepares regular reports on progress, sales, budget and expenditures relating to management of business centres
• Monitors all invoicing for rentals including those to third party vendors
• Coordinates all rental invoicing and payment tracking with the Bookkeeping & Administration Assistant
• Maintain accurate sales reports, cash accounting and stock records using POS system and electronic cash register
• Coordinates inventory purchases for the Department
• Provide year end accounting records, stock management and year-end inventory report for annual audit
2. Retail Services:
Scope: Coordinates all operations of the Denfield General Store at Fanshawe Pioneer Village
• Coordinate annual opening & closing of the Denfield General Store for the operating season
• Develop stock order plan within annual budget
• Coordinate “Made in the Village” program items directly through the Public Programming Coordinator and Trades Artisans
• Undertake ordering and purchasing of stock
• Oversee general merchandising of the Store
• Jury consignee submissions, and coordinate consignment agreements
• Provide for stock maintenance and inventory control using the POS system
• Recruit, hire, train, schedule and supervise General Store staff within annual budget allocations
3. Food Services:
Scope: Coordinates operations of the Pioneer Village Café and food services for special events
• Develop and monitor a strategy for the in-house operation of the Pioneer Village Café during the summer season
• Implement and monitor approved operating strategy and budget
• Recruit, hire, train, schedule and supervise all Café staff
• Coordinate Café menus and food service for special events
• Coordinate purchase of food and supplies within budget
• Coordinate start of season opening, and end of season close-down of Café facility with assistance from the Maintenance Department
• Obtain and comply with all necessary by-laws, government legislation, permits, licenses, inspections and approvals from the City of London, Middlesex London Health Unit and others for the operation of the Fanshawe Pioneer Village Café before commencing business. Permits, licenses and approvals must be posted as required and a copy will be provided to the Executive Director before food service is offered to the public
4. Facility Rental Program:
Scope: Overall management of Weddings and Corporate Rental Program
• Conduct research on event venue rental market in London
• Identify rental opportunities for Fanshawe Pioneer Village
• Continuously develop Rental Program strategy within parameters of site mandate and operating standards
• Administer rental contracts, recommend updates or revisions as needed for approval
• Maintain an accurate and up to date calendar of rental bookings
• Document and track all rental inquiries
• Respond to rental inquiries and provide tours of facilities
• Manage relationships with outside contractors for rental of equipment and furnishings
• Continuous development of information packages relating to rentals
• Coordinate all details of rental events, and ensure they are carried out within parameters of site mandate and operating standards
• Supervise all rental events on site, and schedule Rental Assistant to cover second shift if needed
• Responsible for coordinating set-up and clean-up of all rental events
5. Marketing & Promotion
• Develop marketing plans for the promotion of revenue centers for approval by the Executive Director
• Implement tactics from approved marketing plan
• Work wedding shows or other promotional events
6. Cross-Departmental Responsibilities
• Serves on the Fanshawe Pioneer Village Joint Health & Safety Committee
• Communicates rental booking schedule with other Departments to coordinate site logistics, and avoid overbooking site
• Assist with large organizational special events as required
7. General Responsibilities
• Supports the Strategic Direction of the organization
• Ensures excellence in customer service standards
• Ensures the safety of visitors and staff and the protection of the site’s resources
• Act as a second internal signing officer
• Other duties as assigned
Qualifications
• Post-secondary education in Business or Sales & Marketing, Hotel & Food Administration, Hospitality, or Event Planning programs
• Minimum three years of experience in food service management
• Minimum three years of experience in retail management
• Sales or marketing experience, or previous Visitor Service experience
• A self-starter able to work as part of a team
• Excellent written and oral communication skills
• Professionalism and excellent customer service skills
• Strong organizational skills, administrative skills and interpersonal skills
• Working knowledge of Microsoft Office suite of programs
• Current Safe Food Handling certificate
• An up to date Police Check is a requirement of this position
Physical Requirements: This position requires the ability to lift and carry 50 lbs, ability to walk and navigate gravel paths and uneven surfaces, ability to work in an environment with air pollutants (pollens, dust, wood smoke), and ability to tolerate exposure to nuisance wildlife. Fanshawe Pioneer Village is an outdoor working environment and the individual in this position may be exposed to inclement and severe weather.
Due to the seasonal nature of the wedding and corporate rental business, this position will require the individual to work every Saturday from May to October, and Sundays as needed. Evening work extending into the late night will be required. This position requires the individual to be able to manage and control situations involving the consumption of alcohol by guests.
Employees will observe and comply with the following Code of Conduct:
• Positive communication: If there are issues within your program area, it is expected that employees will prepare a range of possible solutions for discussion with immediate supervisor and be prepared to implement the agreed solution.
• Model Behaviour: Employees will not engage in negative behaviour, defined as office politics, malicious gossip, blaming, name calling or complaining and will refrain from negative comments about the organization, staff or volunteers who work at the Village.
• Demonstrated Commitment to the Master Development and Business Plan and the strategic direction of this organization.
• Cooperation with colleagues in own department, with staff of other departments and with partner organizations.
• Contributes to a positive team environment within own department and organization as a whole.
• Health and Safety: All staff will work in a safe manner in accordance with Ontario Workplace Health and Safety regulations.
PLEASE NOTE:
• Public transportation to the site is unavailable.
• Accommodation will be provided in all parts of the hiring process as required under the Accessibility for Ontarians with Disabilities Act (AODA), Integrated Accessibility Standards. Applicants need to make their needs known in advance. The London & Middlesex Heritage Museum is an equal opportunity employer.
Fanshawe Pioneer Village thanks all those who apply, but only those applicants selected for an interview will be contacted.Interested candidates may submit a cover letter and resume by mail or e-mail to the address below by Friday May 3rd, at 12:00 p.m.:
Dawn Miskelly
Executive Director
Fanshawe Pioneer Village
2609 Fanshawe Park Road East
London, ON N5X 4A1
E-mail: director@fanshawepioneervillage.ca
Fanshawe Pioneer Village thanks all those who apply, but only those applicants selected for an interview will be contacted.
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