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Job Description:
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Working with gallery visitors, staff, and volunteers, the Visitor Services Representative’s primary function is to assist visitors in the logistics and enjoyment of gallery exhibitions, events and programs. Provides effective front-line aspects of the visitor services position: greeting and reception, admissions, program registration, statistics, security of exhibits, information and public safety, and handling of requests and referrals. This individual also provides administrative support to the membership and development programs at the MacKenzie Art Gallery.
Nature of Work:
Reporting to the Manager of Business and Visitor Experience, the Visitor Services Representative works closely with staff to assist visitors in the logistics and enjoyment of gallery exhibitions, events and programs and to resolve potential conflicts and realize the goals and objectives of the gallery. The Visitor Services Representative must have exceptional interpersonal skills, and an ability to respond to and anticipate the needs and interests of members, donors and visitors.
Accountabilities:
• Welcome and provide greetings and information to all gallery visitors.
• Be responsive to the needs of visitors.
• Attend and participate in all required training sessions.
• Assist in the development of resource materials.
• Assist with the coordination of supplies/materials for specific programs.
• Assist with ongoing program and gallery evaluation.
• Education research including sourcing exhibition-related content for tour development and resources, as well as public program research.
• Tour bookings for school, community, public programming and outreach audiences including communicating with Gallery facilitators regarding changes to a booking or special request.
• Processes transactions (membership sales, tour bookings, admissions, etc.) as required.
• Statistical input for tours and programs.
• Leads tour of facilities and exhibitions on an as needed basis.
• At all times, maintain the highest level of professionalism with a focus on surpassing standards of customer service.
• Work with all staff and management to strengthen current donor relationships through appropriate steward activities.
• Responsible for data management and data integrity including maintaining and updating all member, donor and sponsor profiles, processing memberships and donations, reports and stewardship activity.
• Provide administrative support and assistance to the membership and development programs and philanthropic objectives of the Gallery.
• Responds to in-person, telephone and e-mail inquiries.
• Prepares correspondence, mail outs, assembles communication and marketing kits, ensures that format complies with Gallery style guide and visual identity.
• Perform other duties as assigned.
Email: jackie.martin@mackenzieartgallery.ca
Please include “Visitor Services Representative” in the subject line of all applications sent via email.
MacKenzie Art Gallery
Attn: Jackie Martin, Director of Finance and Operations
3475 Albert Street
Regina, SK S4S 6X6
Inquiries regarding this position can be directed to Jackie Martin, Director of Finance & Operations, at (306) 584-4250 ext. 4275.
The successful candidate must submit a satisfactory Criminal Record Check prior to employment.
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